Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped promptly.
Shipping Time
Estimated delivery times vary depending on your location:
- United States: 5–10 business days
- Europe: 5–12 business days
- Canada & Australia: 7–14 business days
- Rest of the World: 7–20 business days
Please note that these are estimated delivery times and may vary due to external factors such as customs delays, carrier issues, or high demand periods.
Shipping Fees
Shipping costs are calculated at checkout based on your location and selected shipping method. In some cases, we may offer free shipping promotions, which will be clearly indicated on the website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your order in real time.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Delays
While we strive to deliver your order on time, delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or carrier disruptions. We appreciate your patience and understanding.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address provided. If you experience any issues, please contact the shipping carrier directly.
Contact Information
If you have any questions regarding your order or shipping, please contact us:
Email: info@qelectricjob.store
Address: 1196 NW 16TH STREET HOMESTEAD, FL 33030
Return Period
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be in the same condition that you received it
- Unused and in its original packaging
Non-Returnable Items
Certain types of items cannot be returned, including:
- Used or damaged items due to misuse
- Custom or personalized products
- Gift cards (if applicable)
Return Process
To start a return:
- Contact us at info@qelectricjob.store
- Provide your order number and reason for return
- Our team will review your request within 1–2 business days
Please do not send items back without prior approval.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping costs are non-refundable
Refunds
Once we receive and inspect your return:
- We will notify you of the approval or rejection
- If approved, your refund will be processed to your original payment method within 5–10 business days
Damaged or Incorrect Items
If you receive a defective or wrong item:
- Contact us within 48 hours of delivery
- Provide clear photos as evidence
We will offer a replacement or a full refund at no additional cost.
Lost Packages
If your order has not arrived within the estimated delivery time:
- Contact us for assistance
- If the package is confirmed lost, we will resend the item or issue a refund
Order Cancellations
Orders can be canceled within 24 hours of purchase. After that, the order may already be processed and cannot be canceled.
Refund Delays
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider
- Processing times may vary depending on your financial institution
Contact Information
If you have any questions regarding returns or refunds:
Email: info@qelectricjob.store
Address: 1196 NW 16TH STREET HOMESTEAD, FL 33030